Pavilion Hotel Kuala Lumpur: A Blend of Luxury and Comfort

Written by Katherine

December 28, 2022
Last Updated on February 29, 2024

After a weekend in Tangkak, it was time for us to head off to Kuala Lumpur~! Hubs had suggested extending our stay to Kuala Lumpur to celebrate my birthday on Monday. I was quick to agree and even asked my parents along. For this trip, we chose to stay at the Pavilion Hotel Kuala Lumpur. So come along with me as I share with you our experience at this hotel! ☆ミ(o*・ω・)ノ

BEFORE YOU GO

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Why Pavilion Hotel Kuala Lumpur?

My parents, who are in their 60s and 70s, came with us for this trip because I wanted to take them around. Hubs and I decided that a hotel located in a prime location would be best for them so that they could get around to most places easily. (´ ∀ ` *)

We had wanted to stay near the Petronas Towers but boy, are the hotels there EXPENSIVE. Besides that, there isn’t a lot to see except for shopping malls. So we decided to go a bit further to hotels that are nearer to Jalan Alor. And that was when we set eyes on the Pavilion Hotel Kuala Lumpur. Besides being within walking distance of Jalan Alor, it was also connected to the Pavilion Mall. We thought that it would be convenient for my parents, in case they got bored and wanted to wander around without us. (´・ᴗ・ ` )

Besides those reasons above, another thing that attracted us to it was that the hotel is managed by Banyan Tree. For those who don’t know, Banyan Tree is considered one of the world’s top luxury hotel and resort brands. We expected the hotel price to be expensive. But when we saw that it only cost us 350 SGD (incl. tax) for a two-night stay at its City Oasis King room (incl. breakfast), we immediately confirmed our stay. (´• ω •`)ノ

Journey from Tangkak to Pavilion Hotel Kuala Lumpur

Hubs and I decided to find our own private transport that would bring us from Tangkak to the Pavilion Hotel Kuala Lumpur. We have asked a few transport companies to quote us for four pax with two big luggage. The rate seems to be consistent at about 800 MYR across all companies. We decided to go with MST Transport as the lady liaising with us was really prompt in her responses. (´。• ω •。`)

Anyway, the vehicle picking us up was a Toyota Innova, which was super comfortable. It is the type of car that you would want for a long-distance ride, which, in our case, is about 2.5 hours. I also got to enjoy a lot of Jay Chou’s songs as the driver has his playlist full of his and JJ Lin’s songs. ( ´ ω ` ) Also, it seems like JJ Lin is the common singer among our drivers. Our driver who got us to Tangkak was also busy blasting JJ Lin’s songs throughout the whole journey. I hope they are not playing his songs because we are Singaporeans. (´・ᴗ・ ` )

Arrival at Pavilion Hotel Kuala Lumpur

The pick-up and drop-off point of the Pavilion Hotel Kuala Lumpur is just a simple lobby with its hotel concierge. The reception is located on Level 8 of the hotel. When we arrived, the concierge helped us with our luggage while we headed up to the reception.

This lift that we were using is also the same one connected to levels 2 and 3 of the Pavilion Mall. This was really the main reason for staying here, as I wanted to make it as fuss-free as possible for my parents. ( ´ ω ` ) That being said, my parents didn’t really explore the area. They prefer to just rest in their room instead. Oh well. ┐(‘~`;)┌

A Problematic Check-In

When we reached level 8, we were wowed by how big the reception area was. It looks grand and classy, something that is expected from a hotel that is managed by Banyan Tree. (´。• ᵕ •。`) With that in mind, I was very sure that our check-in would be fuss-free. But little did I expect that a hiccup would happen during our check-in. ( ` ω ´ )

Video of the whole reception area

We handed over our passports and checked all the check-in details. When we need to lock down a credit card for the room’s deposits. we met with a problem. The staff asked hubs to produce the same credit card that was used for the booking. Hubs used a digital credit card to make the payment. We mentioned this to the staff, and he asked that we show him the credit card number to match the one in the system. We ended up spending about 15 minutes trying to settle this. Annoyingly, the credit card company’s app DOES NOT show the card number, so we could not prove that we had the same card tied to our bookings. (×_×)

Note: That is not the staff in question for our problematic check-in

To be honest, we have never had any issues with hotels accepting another credit card for deposit purposes. I have no idea why the system is so rigid. Since we cannot produce the information and the staff didn’t allow us to lock down another card, any charges we made would have to be paid on the spot instead. Honestly, that was so ridiculous. The hotel might have to look at this policy and do something about it. ヽ(`⌒´メ)ノ

A Little Situation with Our Room…

Anyway, we booked two rooms and have asked for them to ideally be next to each other. This is so that it is easier for us to take care of my parents’ needs when necessary. As we arrived way before the check-in time of 3 PM, the staff informed us that hubs would be notified once the rooms were ready. We decided to roam around the Pavilion Mall and had our lunch before we headed back to the hotel to check into our rooms.

When we got to the reception, another staff attended to us and informed us that one of the rooms had an issue, but if we were okay, another room was ready on a different level. We told her that we would want both rooms to be on the same level, if not next to each other. As such, we ended up checking into one room first while waiting for the other to be ready. (´• ω •`)

Happy Birthday to Me?

The staff brought the key card up to our room to inform us that the other room was ready. We went over there with my parents and surprise surprise~! The hotel had put up some birthday decorations in the room! ( ´ ∀ ` )ノ I guess the delay was due to the staff having to put up the decorations in this room. But the funny part is… That room is supposed to belong to my parents. Haha! My parents offered to change their room with us, but we were already settled in ours, so we just let it be.

I was still casually mentioning to my parents that a birthday cake might go to their room. AND I WAS RIGHT. My parents asked the staff to deliver it to our room, but unfortunately, we were out exploring the hotel and hence were not in. The lovely staff put the cake in our room, leading us to another funny incident. (*/ω\)

When we got back to our room after our little exploration, we realised we had been locked out. Apparently, the door guard came down, most likely when the staff came out after leaving the birthday cake in our room. We had to approach staff to help us call someone to open the door for us. I didn’t know how the technician did it, but he did it with such swiftness, and we got into our room within seconds. (・・;)ゞ

Welcome to the City Oasis King Room

HUGE Room with a View of Bukit Bintang

Upon entering, we were greeted by the amount of space in the room~! There was so much space that opening up a piece of big luggage did not even occupy much space. We thought we would not have much of a view. But once we looked out the window, we could see the cars along Bukit Bintang as well as some of the surrounding hotels. Probably because it was the weekend, the roads were always full of cars! My parents’ room was facing Jalan Raja Chulan and had a view of the night market, LaPARK. We wanted to check it out, but it was raining every night, so it was tough to venture there. Maybe next time~! ( ´ ▽ ` )

Luxurious Amenities and the Prettiest Bathrobe EVER

As expected from a hotel managed by Banyan Tree, the amenities provided were all so luxurious~! The shower gel, shampoo and conditioner all smell heavenly. It was almost as if we just finished a spa session, as the smell was so nice! Even though we don’t have a bathtub, the rain shower was AMAZING. It was powerful and yet gentle enough to feel as if the water was raining on us in a relaxing manner.

I especially love the bathrobe. It is probably the prettiest bathrobe we have ever had. The bathrobe in most hotels would have me looking as if I shrunk into the bathrobe. But here at the Pavilion Hotel Kuala Lumpur, they used a printed design, and the size was so fitting, that it felt as if it was made for us. (*♡∀♡) Wearing them made us look like a Japanese couple. Haha! (ɔˆз(ˆ⌣ˆc)

Pavilion Hotel Kuala Lumpur also has one of the best in-room slippers. Compared to the one I took home from Shangri-La Singapore, ‘cos it was so comfortable, this pair felt even better. So, I obviously brought it home as well. (*/ω\)

A Surprise by the Bed

Pavilion Hotel Kuala Lumpur probably has one of the coolest bedside lights ever. I was just poking around things in the room and came by this mysterious-looking thing on the headboard. Turns out, it was a bedside light! This was such a nice little surprise~! ( ´ ω ` )

Things Worth Mentioning

As expected from a top-notch hotel, USB ports are found on both sides of the beds. Not one but TWO USB ports. That was so generous of them. Besides that, the bathroom is probably the first one we came across with so many lights. Turning on all the lights in the bathroom made the space so bright that you could probably see your soul escaping. \(★ω★)/

Tour of the City Oasis King Room

Music from Uppbeat (free for Creators!)

Amenities in Pavilion Hotel Kuala Lumpur

HUGE and Well-Equipped Gym

I freaking love the gym here at the Pavilion Hotel Kuala Lumpur! It was HUGE and so well-equipped. It would have been even better if they had a squat rack or a Smith machine. I would definitely whip out my workout clothes in no time to try them out. (´• ω •`)

They even provide exercise mats! I have not been to many gyms, but the last time I worked out at The Residence Bintan’s gym, I could not find any exercise mats. I know I cannot compare like that, but floor work was such a pain on the hard floor. ٩(× ×)۶ So yes, you can’t blame me for being so happy to see exercise mats in a gym. (´・ᴗ・ ` )

Pool with a View

The swimming pool is located on the same level as the gym. The view from the pool might not be the best that we have seen, but at least it has a view! We chilled by the edge of the pool and enjoyed the scenery in front of us, admiring especially the mountain/hill in the distance. (´ ω `♡)

There are not a lot of deck chairs around the pool, so it is highly recommended to drop by during the off-peak hours. We brought my parents up at night, and the pool came with blue lights. There was also a very beautifully lighted building in the distance. It would also be cool to be able to chill at night by the pool. (´ ∀ ` *)

Hidden Facilities Within the Changing Room

Hubs and I randomly checked out the changing room and were surprised that there was a sauna in both the male and female rooms. It would be cool to use it after a dip in the pool or vice versa. I am not sure which way is better. Haha! But anyway, the changing room was SUPER quiet, and it felt kind of eerie to me. So I had to quickly snap some photos and exit the room as fast as possible. Probably okay when there are more people. (/ω\)

Dining at the Pavilion Hotel Kuala Lumpur

Impressive Breakfast Buffet

Breakfast is served at the Courtyard restaurant, located on Level 8. The variety of food for the breakfast buffet was impressive. Besides the usual buffet items, there are also live stations such as the egg and noodles station. Besides that, they also had a cute little fridge with some yoghurt selection as well as acai cups. I have never seen acai cups at a breakfast buffet before, so that was interesting. My mum tried it for the first time and said that it was actually quite good. (o´∀`o)

My go-to food items at breakfast buffets are always nasi lemak and porridge. The nasi lemak was delicious, but the best was the porridge. Instead of the usual plain porridge, the hotel served fish porridge instead. So we can simply have the porridge by itself without any add-ons. The porridge was so popular that it went out really fast~! It was also a pleasure to find flat white as one of the choices on the coffee machine.╰(*´︶`*)╯♡

An Okay In-Room Dining

In-room dining is available 24 hours a day. So you do not have to worry about getting hungry late at night. It is kind of our tradition to try out the in-room dining at the hotels we are staying in. But after having a super-filling birthday dinner, it was tough trying to order anything for in-room dining. (×_×)⌒☆

We barely managed to order before 11 PM, which is the time when the late-night dining menu kicks in. The late-night menu is a small subset of the in-room dining menu, so if you want to have more choices, try to order before 11 PM. We tried our luck with Chicken Rice, and luckily, it was still available. We also had an order of Cheesecake as a birthday cake for myself. (´・ᴗ・ ` )

Both items were okay, but nothing to shout about. The portion of the chicken given was A LOT, and the rice was quite flavourful. If you are visiting Singapore and staying at The Fullerton Hotel Singapore, I highly recommend having their Chicken Rice. It was so delicious I didn’t even want to share it with hubs. (*/ω\)

Overall Experience Staying at Pavilion Hotel Kuala Lumpur

Generally, I think the Pavilion Hotel Kuala Lumpur is a fantastic hotel to stay in if you want to stay in the heart of Kuala Lumpur. Putting aside the convenient location, everything that we experienced here, besides the check-in, was perfect. We love the spacious room as well as the in-room amenities. We didn’t mind taking more showers as we always felt so relaxed after showering. Breakfast was fantastic, though the in-room dining was just average. But if you worry about getting hungry at night, Jalan Alor is also within walking distance from the hotel as the restaurants open until late.

Hotel amenities were great as well, with the huge and well-equipped gym and the pool with a view. I did not mention this above, but there is also a pool bar where you could order some food and drinks. Definitely a good place to chill~! So overall, given the price point of this hotel and our experiences, I highly recommend staying here. ♡(。- ω -)

Information About Pavilion Hotel Kuala Lumpur

PAVILION HOTEL KUALA LUMPUR MANAGED BY BANYAN TREE

☎️ Phone Number: +603 2117 2888
📧 Email: pavilionhotel-kualalumpur@banyantree.com

You can find out more about Pavilion Hotel Kuala Lumpur here:
🔎 Website: Link HERE | Facebook: Link HERE | Instagram: Link HERE

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