After almost a year since our Dream Cruises trip was cancelled, we finally went on a 3D2N cruise with Resorts World Cruises’ Genting Dream! ╰(*´︶`*)╯I have so much to share about the trip, so I will be dividing my blog posts into three parts. For this first part of the series, I will be sharing our experience staying in Resorts World Cruises’ balcony stateroom. Besides that, I would also talk about the disastrous embarkation that we went through. So if you are considering a cruise with Resorts World Cruises, read on to find out what happened! ☆ミ(o*・ω・)ノ

Essential Stops Before Takeoff

New to the series? Catch up on these previous adventures before diving into this one!

Dining Options on Board Resorts World Cruises (menus included!)
All the Activities on Board Resorts World Cruises!

Genting Hong Kong’s Bankruptcy and Reborn of World Dream

Dream Cruises’ Operation Cessation

On 19 January 2022, Genting Hong Kong, the parent company of Dream Cruises, filed to wind up the company. And this was two days after we confirmed our trip with Chan Brothers, a travel agency, for our Dream Cruises trip. Days before the announcement, there was already news about Genting Hong Kong. We waited to see if anything serious would be announced. But eventually, we decided to go ahead since it seemed like Dream Cruises was safe. NOT. (ノД`)

Bookings for Dream Cruises were suspended on 4 February. Subsequently, the company announced that it would cease operation from 2 March onwards. Honestly, not cool. I was also blaming myself for pushing ahead with the reservation, thinking that all would be fine. Since we booked our trip through Chan Brothers, we had to make a claims request through them. At that point in time, we were thinking the money was as good as gone. We also did not hear from Chan Brothers after they submitted our claims on our behalf to the liquidator. (´-ω-`)

Resurgence of the World Dream Vessel

Then on 18 May, there was an article that mentioned that the World Dream vessel, formerly operated by Dream Cruises, would set sail from mid-June onwards under the new company Resorts World Cruises. The vessel would also be rebranded to Genting Dream. All paid affected passengers of World Dream would be offered complimentary cruise credits. I was kind of relieved when I saw the news as that means our money is not gone! (╥_╥)

Re-Booking our Balcony Stateroom with Resorts World Cruises

As the complimentary cruise credits are valid from 15 June 2022 to 31 March 2023, we decided to take our time to confirm the date, since we were all so busy in November.

We initially booked two balcony staterooms with Dream Cruises at a total cost of 1,236 SGD for a 3D2N trip. Upon checking the price through Resorts World Cruises’ website, the cost of a balcony stateroom was double what we paid. Thinking that we would have to top-up so much more, we reached out to Chan Brothers to quote us the price for an inside stateroom instead. We really did not want to spend too much to go on a cruise. (。•́︿•̀。)

When the agent replied with the quote, she provided us with the cost of both the inside and balcony staterooms. Interestingly, we only need to top up a small amount to get the balcony staterooms! To be exact, we only need to top up 140 SGD so of course, we went with the deal! I am assuming this is only for compensated passengers as I spotted a “GOODWILL” note in the booking form. And that was how we confirmed our balcony stateroom with Resorts World Cruises for a trip in January 2023. ( ´ ω ` )

Resorts World Cruises Pre-Boarding Procedures

Similar to Dream Cruises, it is mandatory to do an online check-in HERE. This information was provided in the confirmation email as well as the Cruise Guide Brochure from Resorts World Cruises.

Proof of Vaccination is also mentioned on the brochure. But no one checked for our proof of vaccination throughout the whole trip. I am not sure if this pertains more to guests boarding from other ports of call but seems like this is not applicable to us. If you are worried, you can just download the TraceTogether app as a standby. (´• ω •`)

Check-In and Embarkation – What a DISASTER!

The cruise itinerary that we selected this time was the 2 Nights Kuala Lumpur cruise. The departure time is 8 PM and the check-in time given to us was 4.20 PM – 4.30 PM. Since this is a post-pandemic trip, we were expecting more people to turn up as compared to when we took the cruise with Dream Cruises. To counter this problem, we purposely chose 4 January as the departure date. Since it is the first week of the year, we thought most people would be back at work or in school. But boy oh boy were we wrong. (⊙_⊙)

Super Long Queue for Security Checks

We arrived at the Marina Bay Cruise Centre at around 4.15 PM and were met with a super long queue outside the cruise centre. I was quite shocked but was thinking that this was a holding queue to stagger the crowd. But after queuing for some time, I realised that it was not the case. The WHOLE cruise centre was crowded, including the inside. Σ(O_O)

While in the queue, I heard one of the staff saying the cruise’s turnover caused this situation every Wednesday. Hence it is best to avoid taking the cruise on Wednesday, if possible. Honestly, I don’t get it. I mean if it happens every Wednesday due to the turnover, shouldn’t the company do something to manage this? (・・;)ゞ Anyway, we got inside the cruise centre at around 4.28 PM. It took us almost 20 minutes in the queue to get through the security checks and move off to the holding area. But this was only the start of the nightmare of the embarkation process. (´-ω-`)

L: What we expected | R: What we got (´-ω-`)

HORRENDOUS Waiting Time for Key Card Collection

I honestly thought that the queue at the security check was bad but when we got to the holding area, I was really shocked. The whole area was packed! I thought our check-in group was being held back but what I didn’t expect was the WHOLE CRUISE being held back. (⊙_⊙)

Similar to when we were taking Dream Cruises, we would have to collect our key cards before getting seated with the check-in group. Due to the sheer number of people, the staff was asking for a family representative to queue for the collection while everyone else could take a seat. Hubs helped us with the collection while my parents and I took a seat. And then we ended up waiting for 2.5 hours for hubs to collect the key cards. TWO AND A HALF FREAKING HOURS! ヾ(`ヘ´)ノ゙

We were supposed to board the cruise according to our check-in group but the grouping was almost useless. A lot of people were still in the collection queue when the group was called. The staff also redirected people to Level 1 of the cruise centre where they had more counters for collection. I mean, if this happens every Wednesday, why was this not pre-planned?!

Boarding and Hunger

The last boarding time on paper was supposed to be 7 PM and by the time hubs got our key cards, it was already 7.35 PM. We literally wasted 3 hours in the cruise centre, from day to night, for the whole embarkation process. I mean why bother giving us a check-in time of 4.30 PM if you are asking the guests to wait 3 hours? We even heard someone saying that they waited for 5 hours?! This whole process was so ridiculously bad. (҂ `з´ )

We were so hungry by the time we boarded the cruise. Previously when we were with Dream Cruises, we had so much time exploring the cruise before it set sail. But this time, besides not having the time to take photos of the cabin, I did not even get a chance to take a photo of the cruise setting sail from the cruise centre. Gaaaaah. This whole embarkation process was the WORST. We took the Royal Caribbean before the pandemic and it was not even THIS BAD. So it can’t be a post-pandemic thing. ( ` ω ´ )

Since we boarded the cruise so late and had to have our dinner, we missed out on both the showtime at the Zodiac Theatre. This is yet another thing I want to rant which you can read about in the activities and entertainment post. (´-ω-`)

Resorts World Cruises Balcony Stateroom – 8062

The layout and design of the balcony stateroom are different from the one we had with Dream Cruises. I actually quite like the overall colour concept that Resorts World Cruises has given to the room. As compared to the balcony stateroom we had with Dream Cruises, the bed is positioned nearer to the front door this time, just beside the wardrobe. I do not remember this being a thing on Dream Cruises but two USB ports are located on each side of the bedside table! A nice touch for modern technology. (´• ω •`)

Basic amenities were given in the bathroom, such as toothbrushes and toothpaste as well as a shampoo/body gel in the shower stall. The hair dryer is found in the living room under the table. The design is obviously not something I like since I really dislike having to keep pressing the hair dryer to blow my hair. Oh, my arm. (*/ω\)

Two sets of bathrobes were located in the wardrobe. Each stateroom is also given two bottles of complimentary water, refillable every day when they make up your room. The tap water is drinkable so if you don’t mind, you could also refill your bottle there. ( ´ ω ` )

Since we were located on Deck 8, our room is pretty close to the walkway below. But the soundproofing of the room was fantastic so we hardly heard anything coming from outside.

Missing RW Daily & The MUST-HAVE Onboard Portal

The RW Daily is the itinerary for the day and is usually found in the room on the first day. The subsequent day’s itinerary is placed on the stateroom number slot. Since we boarded the cruise so late, we had no time to find out what activities were going on as food was the only thing on our minds. I was looking around for the RW Daily but it was not found anywhere in our room. Our parents did not have theirs in their room either. We headed over to the Reception to check for copies but only the Mandarin version was available. And that was how we ended up missing the showtimes on the first day at the Zodiac Theatre. (ノД`)

Anyway, on our last day, we realised that there was a digital RW Daily that could have gotten by scanning a QR Code found on the signage in our room. We were so tired from all the waiting on the first day that our brains could hardly function. The signage has three sides to it and we only looked at the Quick Pay – Self Checkout section and did not bother checking the other two sides. We felt so silly!

Besides the digital RW Daily, there was so much more on the site that could help us navigate around the cruise! Grrrrrr. (×_×)⌒☆ Don’t say I bo jio, here is the link to the portal: portal.onboardicafe.com. Not that this portal can only be used when connected to their WiFi network online. ( ´ ω ` )

A Warning About Staying on Deck 8

With the stateroom’s fantastic soundproofing, you would think that nothing would be able to disturb our stay in the stateroom. Uh-uh, you guessed wrong. The first night when we came back to our room, we kept hearing music in our room. We were trying so hard to find the source as when we opened the door, there was nothing outside. We thought it might be coming from the Zodiac Theatre since it is located on the deck directly below us.

But the last showtime at the Zodiac Theatre was 10.15 PM and we were still hearing the music! So then we suspected it might be the Silk Road as they have an after-dark show until 11.30 PM. But as an afterthought, Silk Road was two decks below us so it cannot be it as well. (・・;)ゞ Eventually we kind of found the culprit. It was Tributes, an entertainment bar on Deck 8 and they had a band performance until 1 AM, which was when the music stopped. We did not expect it to be at the Tributes as the band was playing jazz music.

So anyway, if you have a room on Deck 8, good luck to you, especially if your room is on the same side as Tributes. If possible, try to opt for higher floors and if not, at least try to get a room on the other side of the cruise. (´-ω-`)

Resorts World Cruises Pre-Disembarkation Procedures

Collection of Passport

A disembarkation notice was given to every stateroom the night before arriving in Singapore. It consists of information such as the Singapore Arrival Card, travel document collection, baggage collection as well as the check-out procedure.

Our passport collection point was at the FWD lift lobby on Deck 8. Our rooms were in the FWD zone we did not have to go too far to collect our passports. The whole process was fast and easy without any waiting since we woke up early for breakfast. \(^ヮ^)/

Completion of the Singapore Arrival Card

As with all overseas travel, everyone is required to complete the Singapore Arrival Card before disembarking in Singapore. Those who did not get the WiFi package can connect to the cruise’s WiFi to complete the submission.

Payment of Cabin Charges

Besides that, we also had to complete the payment for our cabin charges. To check the cabin charges, you can navigate through your TV. But an easier way, which we found out on the last day, was through the portal under My Account. After checking through them, you can easily click on Quick Pay to make the payment. Since we were paying for our parents, we could simply just enter their cabin number and their charges would come up for us to check through and make the payment. Nice and easy and you can avoid the long queue at the Reception! (๑˃ᴗ˂)ﻭ

Once the payment has been made, a confirmation message will be sent to the inbox on the portal. This is yet another useful function that we found out. You can use the Chat function in the inbox to talk to another cabin! But since it does not have a notification, it would only be useful if you constantly check it for messages, but definitely better than nothing! (´ ∀ ` *)

Resorts World Cruises Disembarkation Process

Based on the disembarkation notice, we were supposed to check out of our room at 11.45 AM and disembark at 12 PM. We were trying to listen to the announcements made but we could hardly hear anything, even when the main door was opened. (¬_¬ ) At around 11.30 AM or so, a staff was going around asking us to check out so that they could clean up the room. (・・;)ゞ

View from our balcony stateroom upon arrival in Singapore

Previously when we were on Dream Cruises, the disembarkation was a really smooth process. We were staying on Deck 11 and would stay in the room until it was time to disembark based on the disembarkation notice. I guess I should not have based on our past experience this time. (*/ω\)

Anyway, we got to the Dream Dining Room Lower on Deck 7 and saw a lot of people queuing to disembark. Even though it was not time for us to disembark yet, we followed the crowd and the staff didn’t even check anything anyway. We probably waited for around 5 minutes or so and then we lined up to disembark the cruise. I supposed the check-out timing is not a hard and fast rule, depending on the level of occupancy on that day. ┐(‘~`;)┌

Anyway, there is a basket letting people recycle their key cards and lanyards upon disembarkation. If you want to keep yours, you DON’T HAVE to throw yours in. My parents thought everyone had to give back their keycards and threw them in even though they wanted to keep them. So feel free to keep them! (´• ω •`)

Resorts World Cruises-Related Posts

New to the series? Consider catching up on these previous adventures as well!

Dining Options on Board Resorts World Cruises (menus included!)
All the Activities on Board Resorts World Cruises!

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